Tranzak attaches great importance to the protection of your personal data, as well as to the respect of your choices concerning the latter. Our relationship with you is strong and lasting based on mutual trust. The security and protection of your data is essential for the sustenance of this trust.This privacy policy describes our policies and procedures on the collection, use and disclosure of your information when you use our Tranzak application and informs you of your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, You consent to the collection and use of information in accordance with this Privacy Policy.

INTERPRETATION AND DEFINITION

INTERPRETATION

Words whose initial letter is capitalized have meanings defined in the following conditions. The following definitions will have the same meaning whether they appear in the singular or plural.

DEFINITIONS

For the purposes of this Privacy Policy :

• Account means a single account created to allow you to access our service or parts of our service.
• Application means the software program provided by the Company that You download from Playstore, named Tranzak.
• Company (referred to in this Agreement as "the Company", "We", "Us" or "Our") refers to Tranzak Cameroon,
• Country refers to: Cameroon
• Personal data is any information relating to an identified or identifiable individual.
• Provider means any individual or legal entity who processes data on behalf of the Company. It refers to third party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
• Third Party Social Media Service refers to any website or social networking website through which a user can log in or create an account to use the Service.
• Usage data refers to automatically collected data, either generated by the use of the service or from the service infrastructure itself (e.g. the duration of a page visit).
• You means the person accessing or using the Service, or the company or other legal entity on whose behalf that person accesses or uses the Service, as the case may be.

COLLECTION AND USE OF YOUR PERSONAL DATA

TYPES OF DATA COLLECTED

PERSONAL DATA

When using our application, we may ask you to provide certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Identification data: Surname, first name, National ID card number, facial image, ...
• Contact details: postal address, email, telephone number... ;
• Address, Region, Postcode, City, Country
• Usage data
• Personal details: date of birth, nationality,Gender….
• Economic and financial information: payment methods, mobile money transaction history, ...;

USAGE DATA

Usage data is collected automatically when the application is used.

Usage data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Application via a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you are using, your mobile device's unique identifier, your mobile device's IP address, your operating system, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our application.

INFORMATION COLLECTED WHEN USING THE APPLICATION

When using Our Application, in order to improve your experience when using Our Application, We may collect, with Your prior consent:

• Information about your location;
• Information from your phone book (contact list);
• Messages from mobile money operators including balances and transaction details;
• Images and other information from the camera and your camera's photo library.

We use this information to provide features of our Service, to improve and personalise our Service. The information may be uploaded to the company's servers and/or a service provider's server or may simply be stored on your device.

You can enable or disable access to this information at any time via your device settings.

USES OF YOUR PERSONAL DATA

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the use of our Service.
• To manage Your Account: to manage your registration as a user of the Service. The personal data you provide may give you access to various features of the Service that are available to you as a registered user.
• For the performance of a contract: the making, compliance and performance of the contract for the purchase of products, items or services purchased by you or any other contract with us through the service.
• To contact you: to contact you by e-mail, telephone calls, SMS or other equivalent forms of electronic communication, such as mobile application push notifications regarding updates or informational communications relating to contracted features, products or services, including security updates, where necessary or reasonable for their implementation.
• To provide you with news, special offers and general information about other goods, services and events we offer that are similar to those you have already purchased or requested, unless you have opted out of receiving such information.
• To manage your requests: to assist and manage your requests that you send to us.
• For Corporate Finance Business: we may use your information to evaluate or conduct a merger, divestiture, reorganization, dissolution, or other sale or transfer of all or a portion of our assets, whether as part of a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which personal data we hold about users of our services is one of the transferred assets.
• Other Purposes: We may use your information for other purposes, such as analyzing data, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our service, products, services, marketing and your experience.

We may share your personal information in the following situations:

With service providers: we may share your personal information with service providers to monitor and analyse the use of our service, to contact you.

‍For Corporate Finance Business: We may share or transfer your personal information as part of, or during the negotiation of, any merger, sale of company assets, financing or acquisition of all or part of our business to another company.

‍With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to comply with this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

‍With business partners: We may share your information with our business partners to offer you certain products, services or promotions.

‍With other users: When you share personal information or otherwise interact in the public areas with other users, that information can be seen by all users and can be publicly shared outside of the public areas. If you interact with other users or register via a third party social media service, your contacts on the third party social media service may see your name, profile, photos and description of your activity. Similarly, other users will be able to see descriptions of your activity, communicate with you and view your profile.

‍With your consent: we may disclose your personal information for any other purpose with your consent.

RETENTION OF YOUR PERSONAL DATA

The Company will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

The Company will also retain usage data for internal analysis. Usage data is generally retained for a shorter period of time, except where such data is used to enhance security or improve the functionality of our service, or where we are legally required to retain such data for longer periods.

TRANSFER OF YOUR PERSONAL DATA

Your information, including personal data, is processed at the company's operating offices and at any other location where the parties involved in the processing are located. This means that this information may be transferred to and stored on computers located outside your city, region, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Your consent to this privacy policy followed by your submission of this information represents your agreement to this transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your personal data will take place to any organisation or country unless adequate controls are in place, including the security of Your data and other personal information.

DISCLOSURE OF YOUR PERSONAL DATA

BUSINESS TRANSACTIONS

If the Company is involved in a merger, acquisition or sale of assets, Your Personal Data may be transferred. We will notify you before Your Personal Data is transferred and subject to a different privacy policy.

LAW ENFORCEMENT

In certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests from public authorities (for example, a court or government agency).

OTHER LEGAL REQUIREMENTS

The Company may disclose your personal data in the good faith belief that such action is necessary to :

• Comply with a legal obligation;
• Protect and defend the rights or property of the Company;
• Prevent or investigate possible wrongdoing in relation to the Service;
• To protect the personal safety of Users of the Service or the public;
• Protect yourself against legal liability.

SECURITY OF YOUR PERSONAL DATA

The security of your personal data is important to us, but please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

CHILDREN'S PRIVACY

Our service is not directed to persons under the age of 15. We do not knowingly collect personally identifiable information from anyone under the age of 15. If you are a parent or guardian and you know that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 15 without verification of parental consent, we will take steps to delete that information from our servers.

If we have to rely on consent as the legal basis for processing your information and your country requires parental consent, we may require your parent's consent before collecting and using that information.

USER RIGHTS

Any user whose personal data is processed by Tranzak has the following rights:

• Access to their personal data;
• Correct errors in their personal data;
• Oppose the processing of their personal data.

We will NEVER ask for personal banking information such as the following: Card details (CVV); Orange money password; MTN money password; Secure password; Token number.

CHANGES TO OUR PRIVACY POLICY

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will notify you by email and/or by a visible notice on our service, before the change becomes effective and will update the "last updated" date at the top of this privacy policy.

You should check this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact us

If you have any questions about this privacy policy, you can contact us:
Customer Service: +237674460261
‍Tranzak Cameroun
The head office: 400 Rue Drouot, Douala-Cameroon
By email : feedback@tranzak.net
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